At NatureLoC, we strive to ensure that your orders reach you safely and on time. Below is everything you need to know about our shipping and delivery process, so you can shop with confidence!

Shipping Policy

• Order Processing: We usually process and dispatch orders within 1-3 business days. Orders placed on weekends or holidays will be shipped on the next working day.
• Shipping Partners: We work with trusted courier services to ensure smooth and reliable delivery. Delivery times vary depending on your location and our courier partners.
• Shipping Charges: The shipping cost is calculated based on the weight, delivery location, and shipping method. You’ll see the exact shipping fee at checkout.
• Estimated Delivery Time: While we always aim for the fastest delivery, estimated timelines are:
• Metro Cities: 3-7 business days
• Other Locations: 5-12 business days
• Remote or hard-to-reach areas may take a little longer.
• Tracking Information: Once your order is shipped, we’ll send you a tracking link via email or SMS so you can follow your package’s journey.
• Delays & Exceptions: Unforeseen delays (such as bad weather, strikes, or logistics issues) can happen, but we’ll do our best to keep you updated in such cases.

Delivery Policy

• Check Your Parcel on Delivery: If your package appears damaged, distorted, or tampered with, please record a video before opening it. This will help us quickly resolve any issues if there’s damage or a missing item.
• Damage or Missing Item Claims:
• To file a claim for damage or missing products, you must provide a clear unboxing video as proof.
• The video should start before opening the package and clearly show the shipping label, outer packaging, and the entire unboxing process.
• Without a proper unpacking video, we won’t be able to process claims—so please make sure to record it!
• Incorrect Address & Failed Deliveries: If an incorrect address is provided or if delivery fails due to unavailability, additional shipping charges may apply for re-shipping.

Returns & Refunds for Damaged Items

• If your order arrives damaged, please email us at care@natureloc.com within 24 hours of delivery with the unboxing video and order details.
• After reviewing the proof, we’ll arrange for a replacement or refund as applicable.

For any shipping or delivery concerns, feel free to reach out to our friendly support team. We’re happy to help!