Shipping and Delivery Policy
At NatureLoC, we strive to ensure that your orders reach you safely and on time. Below is everything you need to know about our shipping and delivery process, so you can shop with confidence!
Shipping Policy
- Order
Processing: We usually process and dispatch orders within 1-3
business days. Orders placed on weekends or holidays will be shipped
on the next working day.
- Shipping
Partners: We work with trusted courier services to ensure smooth and
reliable delivery. Delivery times vary depending on your location and our
courier partners.
- Shipping
Charges: The shipping cost is calculated based on the weight, delivery
location, and shipping method. You’ll see the exact shipping fee at
checkout.
- Estimated
Delivery Time: While we always aim for the fastest delivery, estimated
timelines are:
- Metro
Cities: 3-7 business days
- Other
Locations: 5-12 business days
- Remote
or hard-to-reach areas may take a little longer.
- Tracking
Information: Once your order is shipped, we’ll send you a tracking
link via email or SMS so you can follow your package’s journey.
- Delays
& Exceptions: Unforeseen delays (such as bad weather, strikes, or
logistics issues) can happen, but we’ll do our best to keep you updated in
such cases.
Delivery Policy
- Check
Your Parcel on Delivery: If your package appears damaged,
distorted, or tampered with, please record a video before opening
it. This will help us quickly resolve any issues if there’s damage or
a missing item.
- Damage
or Missing Item Claims:
- To
file a claim for damage or missing products, you must provide a clear
unboxing video as proof.
- The
video should start before opening the package and clearly show the
shipping label, outer packaging, and the entire unboxing process.
- Without
a proper unpacking video, we won’t be able to process claims—so please
make sure to record it!
- Incorrect
Address & Failed Deliveries: If an incorrect address is provided
or if delivery fails due to unavailability, additional shipping charges
may apply for re-shipping.
Returns & Refunds for Damaged Items
- If
your order arrives damaged, please email us at care@natureloc.com within 24
hours of delivery with the unboxing video and order details.
- After
reviewing the proof, we’ll arrange for a replacement or refund as
applicable.
For any shipping or delivery concerns, feel free to reach out to our friendly support team. We’re happy to help!