Shipping policy

 NATURELOC – SHIPPING AND DELIVERY POLICY

Website: www.natureloc.com  
Company: NatureLoc Marketing Private Limited  
Business Address: CR Arcade, New Bus Stand, Kattappana, Idukki, Kerala, India.  
Customer Support Email: care@natureloc.com  
WhatsApp: +91 90723 42001  
Effective Date: [Insert Date]  
Last Updated: [Insert Date]

 1. Introduction

At NatureLoc, we aim to deliver your orders safely and efficiently.

This Shipping and Delivery Policy explains how orders placed through www.natureloc.com are processed, packed, dispatched and delivered.

By placing an order on our website, you agree to the shipping and delivery conditions described in this policy.

 2. Delivery Locations

Currently, NatureLoc accepts and delivers orders within India.

We aim to serve customers across India, subject to courier availability and PIN code serviceability.

International shipping is not currently available. We may introduce international delivery services in the future, subject to applicable laws, logistics arrangements and destination-country requirements.

Some remote locations, restricted areas and non-serviceable PIN codes may not be eligible for delivery.

Customers can verify delivery availability by entering their PIN code during checkout or contacting our customer support team.

 3. Order Processing and Dispatch Time

Orders are generally processed and dispatched within 1–2 working days after successful order confirmation and payment verification.

Order processing includes:
- Order verification.
- Product availability confirmation.
- Product inspection and packing.
- Shipping label and documentation preparation.
- Handover to the delivery partner.

Orders placed on Sundays or public holidays will generally be processed on the next working day.

The dispatch period may be extended in exceptional circumstances, including stock availability issues, high order volumes, technical problems or unforeseen operational disruptions.

Customers will be informed where a significant dispatch delay is identified.

 4. Estimated Delivery Time

Our normal estimated delivery time is 5–9 working days from dispatch.

Actual delivery time depends on:
- Customer delivery location.
- PIN code serviceability.
- Courier network availability.
- Delivery partner operating conditions.
- Weather and road conditions.
- Public holidays and local restrictions.
- Other circumstances affecting transportation.

The 5–7 working day period is an estimate and not a guaranteed delivery commitment.

Remote locations and areas with limited courier services may require additional time.

If a significant delivery delay occurs, customers may contact NatureLoc for assistance.

5. Shipping Charges

Shipping charges are calculated based on relevant factors, including:
- Delivery location.
- PIN code.
- Package weight.
- Package dimensions.
- Number of parcels.
- Delivery partner charges.
- Applicable logistics costs.

The applicable shipping charge will be displayed during checkout before the customer completes the order.

Any compulsory shipping or handling charges will be disclosed as part of the order's payable amount.

NatureLoc may offer free shipping promotions, discounted delivery charges or other shipping benefits from time to time. Such offers will be subject to their stated conditions.

 6. Delivery Partners

NatureLoc currently uses the following delivery partners:

- India Post.
- Delhivery.

NatureLoc may use other recognised courier or logistics service providers when necessary to ensure better delivery coverage and service.

The delivery partner may be selected based on the destination PIN code, shipment weight, product type, service availability and operational requirements.

NatureLoc reserves the right to choose or change the delivery partner without materially reducing the customer's applicable delivery rights.

 7. Shipment Tracking and Notifications

After an order is dispatched, customers may receive shipment tracking information through available communication channels, including:

- SMS.
- WhatsApp.
- Email.

Tracking information may include:
- Courier or logistics partner details.
- Tracking or consignment number.
- Shipment status.
- Dispatch confirmation.
- Delivery updates.

Customers can use the tracking number on the relevant courier partner's official tracking website.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

If tracking information is not received or the tracking status is not updated, customers can contact NatureLoc support.

 8. Packaging and Shipment Handling

NatureLoc takes reasonable care to pack products securely before dispatch.

Packaging methods may vary depending on the product category, size, weight, fragility and handling requirements.

Special care may be taken for fragile products, including clay products, earthenware, glass items and other breakable products.

However, damage may occasionally occur during transportation.

Customers should inspect the external condition of the parcel at the time of delivery.

If a parcel appears visibly damaged, opened, crushed, wet or tampered with, customers should:
1. Inform the delivery person where possible.
2. Avoid accepting a visibly compromised parcel where appropriate.
3. Take clear photographs of the parcel and shipping label.
4. Contact NatureLoc immediately through WhatsApp.

For claims involving damaged, missing or incorrect products, customers should follow the NatureLoc Return, Refund, Cancellation and Replacement Policy.

 9. Separate Shipments and Multiple Parcels

An order containing multiple products may be dispatched in separate parcels.

This may happen because of:
- Product size or weight.
- Different packaging requirements.
- Stock availability.
- Different dispatch locations.
- Product handling requirements.
- Logistics and courier arrangements.

Customers may receive different products from the same order on different dates.

Each shipment may have a separate tracking number.

The delivery of one parcel does not necessarily mean that all products in the order have been delivered.

If any parcel is missing or remains undelivered beyond the expected delivery period, customers should contact NatureLoc with their Order ID and tracking information.

10. Delivery Address and Contact Details

Customers must provide complete and accurate delivery information when placing an order.

This includes:
- Customer name.
- House or building name and number.
- Street or locality.
- City or town.
- District and state.
- PIN code.
- Active mobile number.

NatureLoc is not responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

 Address Changes

Customers may request an address correction before the order is dispatched.

Once a shipment has been handed over to the courier, address changes may not be possible or may depend on the courier partner's approval.

Customers should contact NatureLoc immediately if an address correction is required.

 11. Delivery Attempts and Customer Availability

Customers should ensure that someone is available at the delivery address to receive the parcel.

The courier partner may contact the customer before or during delivery.

If delivery cannot be completed because:
- The customer is unavailable.
- The delivery address is incorrect or incomplete.
- The customer cannot be contacted.
- The customer refuses to accept the parcel.
- The location is inaccessible.

The courier partner may make another delivery attempt or follow its applicable undelivered-shipment procedure.

The number of delivery attempts and the availability of redelivery depend on the relevant courier partner.

Customers should coordinate with the courier partner or NatureLoc if a delivery attempt fails.

 12. Refused, Unclaimed or Undeliverable Shipments

If a customer refuses delivery, fails to collect the parcel, provides incorrect delivery details or remains unavailable after the courier partner's permitted delivery attempts, the shipment may be returned to NatureLoc.

If a parcel is returned to the sender:
- NatureLoc will verify the shipment's return status.
- The customer may be contacted for clarification.
- A new dispatch may be considered subject to applicable shipping charges and operational feasibility.
- Any refund or deduction will be assessed under the applicable Return and Refund Policy and consumer protection laws.

Repeated intentional refusal of genuine COD orders or fraudulent ordering activity may result in additional order verification or restrictions on future COD availability, subject to applicable law.

Nothing in this section removes a customer's statutory rights.

13. Cash on Delivery (COD)

Cash on Delivery is available only for selected PIN codes and eligible orders.

COD availability may depend on:
- Courier partner serviceability.
- Customer delivery location.
- Order value.
- Product category.
- Previous delivery and order history.
- NatureLoc's operational requirements.

For certain COD orders, NatureLoc may require an advance or token payment before dispatch.

The advance amount and remaining balance will be communicated to the customer before order confirmation.

The advance payment will be adjusted against the final order amount.

The remaining payable amount must be paid to the authorised delivery partner at the time of delivery, as applicable.

NatureLoc reserves the right to verify COD orders before dispatch to prevent fraudulent or duplicate orders.

14. Delayed, Lost or Stuck Shipments

Although NatureLoc makes reasonable efforts to ensure timely delivery, delays may occur due to courier operations or circumstances beyond our control.

If a shipment is delayed, appears stuck in transit or has no tracking update for an unusually long period, customers should contact our support team.

NatureLoc will coordinate with the relevant delivery partner to investigate the shipment.

If a shipment is confirmed lost or undeliverable, NatureLoc will assess the appropriate resolution, including replacement or refund where applicable under law and the relevant policies.

Customers will be informed of significant updates wherever reasonably possible.

 15. Damaged, Missing or Incorrect Products

Customers must report damaged, missing or incorrect products within 24 hours of delivery as specified in the NatureLoc Return, Refund, Cancellation and Replacement Policy.

For verification, customers may be required to provide:
- Order ID.
- Photographs of the outer parcel.
- Shipping label photographs.
- Photographs of the affected products.
- A continuous, unedited unboxing video where applicable.

Customers should retain the original parcel, packaging materials, tapes, seals and affected products until the claim is resolved.

NatureLoc may review available packing records and coordinate with the delivery partner during the investigation.

The reporting procedure is intended to help verify claims and does not override any mandatory consumer rights or legal remedies.

 16. Delivery of Fragile and Natural Products

Certain NatureLoc products, including clay, earthenware, handmade, natural and other fragile products, may require special packaging and handling.

Natural products may also have variations in colour, size, texture, smell, shape and appearance.

These natural variations are not necessarily shipping damage or product defects.

However, products that arrive broken, damaged, materially different from their description or otherwise defective may qualify for remedies under the applicable Return and Refund Policy and law.

Customers should inspect such products promptly after delivery and report any issues within the stated reporting period.

 17. Changes to Shipping Policy

NatureLoc may revise this Shipping and Delivery Policy from time to time to reflect changes in courier arrangements, delivery services, business operations or applicable laws.

Updated policies will be published on www.natureloc.com with the revised effective or last-updated date.

Changes will not remove any rights that customers have already acquired under applicable law.

 18. Contact Us

For shipping, tracking, delivery delays, address corrections or shipment-related complaints, please contact:

NatureLoc Marketing Private Limited

Address:  
CR Arcade, New Bus Stand,  
Kattappana, Idukki, Kerala, India.

Website: www.natureloc.com  
Email: care@natureloc.com  
WhatsApp: +91 90723 42001

Please mention your Order ID when contacting our support team so we can assist you more efficiently.

Thank you for shopping with NatureLoc.

Quality. Trust. Value.