Terms of service

 NATURELOC – TERMS OF SERVICE

Website: www.natureloc.com  
Business Name: NatureLoc Marketing Private Limited  
Registered / Business Address: CR Arcade, New Bus Stand, Kattappana, Idukki, Kerala, India.  
Customer Support: care@natureloc.com  
WhatsApp Support: +91 90723 42001  

 1. Introduction

Welcome to NatureLoc.

These Terms of Service (“Terms”) govern your access to and use of the NatureLoc website, www.natureloc.com, including browsing, purchasing products, creating customer accounts and using any related services.

NatureLoc operates an online shopping platform offering products under its own brand and products supplied by independent third-party sellers.

By accessing or using our website, placing an order, or creating an account, you acknowledge that you have read and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Eligibility

You must be at least 18 years old to place orders or use the purchasing services on NatureLoc.

By using the website, you confirm that:
- You are at least 18 years old.
- You have the legal capacity to enter into a binding agreement.
- The information you provide is accurate and complete.
- You are using the website for lawful purposes.

If you are placing an order on behalf of another person or organisation, you confirm that you are authorised to do so.

 3. NatureLoc's Business and Marketplace Model

NatureLoc provides an online platform through which customers can purchase:

1. Products owned, manufactured, marketed or sold by NatureLoc.
2. Products offered by independent third-party sellers registered or authorised to sell through the NatureLoc platform.

The identity of the seller responsible for a particular product will be indicated on the relevant product page, checkout details or invoice, as applicable.

Depending on the product and seller arrangement, NatureLoc may facilitate order processing, payment collection, customer communication, delivery coordination and after-sales support.

Third-party sellers remain responsible for the accuracy of product information supplied by them, product quality, authenticity, applicable licences, legal compliance, and fulfilment obligations assigned to them under their agreement with NatureLoc.

NatureLoc may take appropriate action against sellers who violate applicable laws, these Terms or their seller agreements.

Nothing in these Terms removes any consumer rights or legal responsibilities that apply to NatureLoc or the relevant seller.

 4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications and other information displayed on the website are accurate.

However, certain products, particularly natural, handmade, clay, earthenware, agricultural and traditional products, may have natural variations.

These variations may include:
- Colour and shade.
- Size and dimensions.
- Shape and appearance.
- Texture and surface finish.
- Smell and natural fragrance.
- Weight and minor handcrafted differences.

Such variations may occur due to natural materials, manufacturing methods, environmental conditions, harvesting seasons or handmade production processes.

Product photographs are provided for reference. Actual products may differ slightly from displayed images.

These natural variations do not automatically mean that a product is defective. However, this clause does not exclude remedies for products that are defective, damaged, unsafe, materially different from their description or otherwise non-compliant with applicable law.

Customers should carefully read the product description, specifications, ingredients, usage instructions and other information before placing an order.

5. Product Availability

All products are subject to availability.

We reserve the right to:
- Update or discontinue products.
- Change product descriptions or specifications.
- Limit quantities available for purchase.
- Correct genuine pricing or listing errors.
- Remove products or sellers from the platform.

If an order cannot be fulfilled after payment, the customer will be informed and any eligible refund will be processed in accordance with applicable law and our Refund Policy.

6. Customer Accounts and Guest Checkout

NatureLoc allows customers to place orders through:

- Guest checkout without creating an account.
- Registered customer accounts.

Customers creating accounts must provide accurate information and maintain the confidentiality of their login credentials.

You are responsible for activities conducted through your account, except where unauthorised access results from circumstances for which you are not legally responsible.

You must inform NatureLoc promptly if you suspect unauthorised access to your account.

NatureLoc may suspend or restrict accounts where there is reasonable evidence of fraud, misuse, security threats or violation of these Terms, subject to applicable law.

7. Orders and Order Acceptance

When you place an order, you are submitting a purchase request.

An order confirmation message or email does not necessarily mean that the order has been finally accepted or dispatched.

NatureLoc may verify:
- Product availability.
- Customer contact and delivery details.
- Payment status.
- Advance payment requirements.
- Unusual or suspicious order activity.
- Seller and fulfilment availability.

We may contact you for clarification or additional verification where reasonably necessary.

An order may be cancelled or declined where there is a genuine issue involving payment, availability, incorrect pricing, suspected fraud, delivery restrictions or legal compliance.

Where payment has already been collected and the order is not fulfilled, any amount refundable under applicable law will be returned through the appropriate payment method.

8. Pricing, Taxes and Additional Charges

Unless expressly stated otherwise, product prices displayed on NatureLoc are inclusive of applicable taxes within the stated pricing arrangement.

The final payable amount will be displayed during checkout, including any applicable delivery or other disclosed charges.

For international orders, additional charges may arise, including:
- Import duties.
- Customs charges.
- Local taxes.
- Clearance fees.
- Other government-imposed charges.

These charges may be payable by the customer unless the checkout or applicable delivery arrangement expressly states otherwise.

NatureLoc will not knowingly impose undisclosed compulsory charges. Applicable charges will be disclosed as required by law.

We reserve the right to correct genuine pricing errors. If an order is affected by an incorrect price, we will contact the customer and provide an appropriate option in accordance with applicable law.

 9. Payment Methods

NatureLoc may support the following payment methods:

- UPI.
- Debit and credit cards.
- Online payment gateways, including Razorpay.
- Cash on Delivery (COD), where available.
- Advance or token payments through payment arrangements confirmed by NatureLoc's official customer support.

9.1 Online Payments

Online payments are processed through authorised payment service providers.

NatureLoc does not request customers to share their card PIN, UPI PIN, OTP, internet banking password or other confidential banking credentials with our employees or support team.

Customers must complete payment only through the official checkout process or a payment method specifically confirmed through NatureLoc's official communication channels.

9.2 Cash on Delivery and Advance Payment

COD may be available for selected orders and delivery locations.

For certain COD orders, NatureLoc may require an advance or token payment before dispatch. The applicable advance amount and balance payable will be communicated to the customer before order confirmation.

Where an advance is collected, the payment will be adjusted against the final order amount.

Customers should verify payment requests through the official NatureLoc WhatsApp number before transferring money outside the website checkout.

9.3 Payment Failures

If an amount is debited but the order is not confirmed, customers should contact NatureLoc with the transaction reference.

Eligible refunds for failed or duplicate transactions will be processed after verification, subject to the payment provider's procedures and applicable law.

10. Shipping, Delivery and Dispatch

NatureLoc currently uses delivery partners including India Post and Delhivery. Other recognised courier or logistics providers may also be used.

Delivery timelines displayed on the website or communicated during checkout are estimates unless expressly guaranteed.

Delivery may be affected by:
- Courier delays.
- Weather conditions.
- Natural disasters.
- Public holidays.
- Remote delivery locations.
- Customs clearance.
- Government restrictions.
- Other circumstances beyond reasonable control.

Customers must provide accurate delivery details and an accessible contact number.

NatureLoc may contact customers or delivery partners to resolve delivery issues.

For international orders, delivery is subject to the destination country's import rules, customs procedures and courier service availability.

11. International Orders

NatureLoc may accept orders from customers outside India where international delivery is supported.

International customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

Customers may be required to pay applicable customs duties, import taxes, clearance fees or other charges imposed by the destination country.

Delivery may be delayed, restricted or refused by customs or local authorities.

NatureLoc cannot guarantee customs clearance or the import eligibility of every product in every country.

If a product is prohibited or restricted in the destination country, the customer must not place an order for that product.

Any cancellation, return or refund arising from international delivery restrictions will be handled in accordance with the applicable policy and mandatory consumer laws.

12. Cancellation, Return, Refund and Replacement

Order cancellations, returns, refunds, exchanges and replacements are governed by NatureLoc's separate **Return, Refund, Cancellation and Replacement Policy** published on the website.

Customers should read that policy before placing an order.

Some products may have category-specific return conditions, particularly handmade, natural, food and fragile products.

However, nothing in these Terms or the separate policy excludes any refund, replacement or other remedy required under applicable consumer protection laws for defective, damaged, deficient, spurious, unsafe or incorrectly supplied products.

13. Third-Party Sellers

NatureLoc may allow approved independent sellers to offer their products through the platform.

Each third-party seller is responsible for:
- Providing accurate product information.
- Supplying genuine products.
- Maintaining required licences and registrations.
- Following applicable product safety, labelling and packaging requirements.
- Complying with applicable tax and consumer protection laws.
- Fulfilling orders and seller obligations.
- Providing accurate warranty, expiry, usage and other product information where applicable.

NatureLoc may request documents or information from sellers to verify their identity and compliance.

NatureLoc may suspend, restrict or remove a seller or product where there is reasonable evidence of misleading information, counterfeit goods, fraud, unsafe products or legal violations.

Where a third-party seller is responsible for a transaction, its identity and relevant details will be disclosed as required by law.

NatureLoc's platform role does not remove the statutory rights of customers against the seller or any other party legally responsible for the transaction.

14. Customer Responsibilities and Prohibited Activities

Customers agree not to misuse the NatureLoc website or services.

The following activities are prohibited:

1. Placing fraudulent, fake or intentionally misleading orders.
2. Using stolen payment methods or another person's payment information without authorisation.
3. Providing false names, addresses, contact details or identity information.
4. Making knowingly false or fraudulent damage, missing-item, delivery or refund claims.
5. Abusing COD services through repeated intentional refusal or non-acceptance of genuine orders.
6. Attempting to hack, disrupt, damage or interfere with the website, servers or payment systems.
7. Uploading viruses, malicious code or harmful material.
8. Attempting unauthorised access to customer accounts, seller accounts or administrative systems.
9. Copying, reproducing, distributing, republishing or commercially using website content without permission.
10. Using automated tools, bots, scraping systems or other methods to collect website data without written authorisation.
11. Misusing NatureLoc's brand, logo, product photographs, descriptions or other intellectual property.
12. Engaging in unlawful, abusive, threatening or fraudulent conduct through the platform.

NatureLoc may investigate suspected misuse and take proportionate action, including order verification, cancellation where legally permitted, account restriction, removal of content, reporting to relevant authorities or pursuing legal remedies.

Any action will be subject to applicable law and the customer's statutory rights.

15. Intellectual Property Rights

All intellectual property displayed on the NatureLoc website, unless otherwise identified, belongs to or is lawfully licensed to NatureLoc Marketing Private Limited.

This includes:
- NatureLoc brand name and logo.
- Website design and layout.
- Product photographs and images owned or licensed by NatureLoc.
- Product descriptions and written content.
- Graphics, banners and promotional materials.
- Website text, branding and other original materials.

No person may copy, reproduce, modify, publish, distribute, sell or commercially exploit such content without prior written permission from the relevant rights holder.

Third-party seller content remains subject to the rights of its respective owner or licensor. Sellers are responsible for ensuring that they have the necessary rights to upload and use such content.

Nothing in this clause transfers ownership of intellectual property to customers.

 16. Privacy and Customer Information

NatureLoc may collect and process customer information required for:
- Account creation.
- Order processing.
- Payment verification.
- Shipping and delivery.
- Customer support.
- Fraud prevention and website security.
- Legal and regulatory compliance.

Customer information may be shared with payment gateways, delivery partners, third-party sellers involved in fulfilling an order, technology service providers and authorities where legally required or necessary for the relevant service.

Personal information will be handled in accordance with NatureLoc's separate Privacy Policy and applicable data protection laws.

Customers should read the Privacy Policy to understand how their information is collected, used, stored and protected.

17. Product Safety and Usage

Customers must read and follow product descriptions, labels, warnings and instructions before using any product.

For food, natural, agricultural, clay, earthenware or other specialised products, customers should follow the relevant storage, handling and usage instructions.

Customers should not use products in a manner contrary to their stated purpose or safety instructions.

NatureLoc does not make medical, therapeutic or health-related guarantees unless such claims are expressly supported and legally permitted.

Any product-specific warranty or guarantee will be governed by the applicable product listing and warranty terms.

 18. Reviews, Feedback and User-Submitted Content

Customers may submit genuine product reviews, ratings, feedback, photographs or other content through the website where such functionality is available.

Customers must ensure that submitted content:
- Is truthful and based on genuine experience.
- Does not contain unlawful, defamatory, abusive or misleading statements.
- Does not violate another person's privacy or intellectual property.
- Does not contain spam, fraudulent promotions or malicious links.

NatureLoc may moderate or remove content that violates these Terms or applicable law.

Where required, NatureLoc will obtain appropriate permission before using customer-submitted content for promotional purposes.

19. Website Availability and Technical Issues

NatureLoc aims to maintain the website and its services in working condition.

However, temporary interruptions may occur due to:
- Scheduled maintenance.
- Software updates.
- Server or hosting issues.
- Internet or network failures.
- Cybersecurity incidents.
- Payment gateway interruptions.
- Other technical circumstances.

NatureLoc will take reasonable steps to restore services and protect customer transactions.

We do not guarantee uninterrupted or error-free access to the website.

 20. Limitation of Liability

To the extent permitted by applicable law, NatureLoc shall not be responsible for indirect or consequential losses arising from temporary website interruptions, external courier delays, payment service provider failures or events beyond its reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for statutory consumer rights, fraud, wilful misconduct, or any other liability that applicable law requires to remain enforceable.

Where a third-party seller is responsible for a product or service, the relevant seller's legal obligations will continue to apply.

21. Indemnification

To the extent permitted by law, customers may be responsible for losses, claims or reasonable expenses arising directly from their unlawful conduct, fraud, intentional misuse of the website or violation of another person's rights.

This clause does not require customers to indemnify NatureLoc for NatureLoc's own unlawful conduct, negligence where liability cannot be excluded, or breach of applicable law.

 22. Suspension and Termination

NatureLoc may suspend or restrict access to an account or website service where reasonably necessary to:
- Prevent suspected fraud.
- Protect website security.
- Investigate serious misuse.
- Comply with legal requirements.
- Enforce these Terms.

Where reasonably practicable, customers will be informed of the reason for significant account restrictions and provided an opportunity to contact customer support.

Suspension or termination does not remove any existing refund obligations or statutory consumer rights.

23. Force Majeure

NatureLoc will not be responsible for delays or failure to perform obligations to the extent caused by events beyond reasonable control, including natural disasters, floods, fires, epidemics, war, strikes, government restrictions, transport disruptions, power failures or major network interruptions.

NatureLoc will take reasonable steps to minimise the impact of such events.

This clause does not remove any refund or other obligations that remain applicable under consumer protection law.

24. Changes to These Terms

NatureLoc may update these Terms from time to time to reflect changes in business operations, website features, applicable laws or customer service arrangements.

Updated Terms will be published on the website with a revised effective or last-updated date.

Changes will apply prospectively, subject to applicable law. Orders already placed will generally be governed by the terms applicable at the time of purchase,